I got a message from one of my opt-in’s over the weekend to say that my FREE eBay Report was basically a waste of time and that he has no confidence in any other product I offer now.
I have since changed the report to something I feel is much better. It’s now like a little mini tutorial on how to sell ebooks on eBay which I’m hoping people like a lot more. I sent the new report to all my subscribers asking for comments so we will see.
But it got me thinking. Should I really have gone out of my way to change something just because one customer didn’t like it (even though it was free)?
In this case I think the comment was warranted because the original ebook was just a bunch of PLR stuff that I copy and pasted into a ‘report’. This new report is, in my opinion, much more useful and more importantly – original.
While I don’t think that I’ll be making drastic changes everytime a customer yells jump in the future, I think for the sake of great customer service I have done the right thing this time.
