I got a message from one of my opt-in’s over the weekend to say that my FREE eBay Report was basically a waste of time and that he has no confidence in any other product I offer now.

 I have since changed the report to something I feel is much better.  It’s now like a little mini tutorial on how to sell ebooks on eBay which I’m hoping people like a lot more.  I sent the new report to all my subscribers asking for comments so we will see.

 But it got me thinking.  Should I really have gone out of my way to change something just because one customer didn’t like it (even though it was free)?

 In this case I think the comment was warranted because the original ebook was just a bunch of PLR stuff that I copy and pasted into a ‘report’.  This new report is, in my opinion, much more useful and more importantly – original.

 While I don’t think that I’ll be making drastic changes everytime a customer yells jump in the future, I think for the sake of great customer service I have done the right thing this time.

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